Fabian Engesser

Led comprehensive product management initiatives for Salesforce, overseeing technical projects, establishing best practices, and driving team development to enhance CRM capabilities and business outcomes.

• Directed technical projects and initiated best practices for Salesforce configuration and maintenance, significantly optimizing system performance and ensuring data integrity across the platform.
• Identified critical customer needs and market opportunities through close collaboration with diverse stakeholders, translating insights into strategic product roadmaps and impactful feature enhancements.
• Led and developed the product management team, providing comprehensive employee leadership, coaching, and talent development that fostered a high-performance culture and enhanced overall team productivity.

Coordinated daily direct sales operations and optimized sales processes, significantly contributing to team efficiency and performance within a dynamic sales environment.

• Coordinated daily direct sales operations, streamlining workflows and improving processing efficiency by 15% for the sales department.
• Provided comprehensive training and advisory support to the sales team, enhancing their product knowledge and sales techniques, which contributed to improved sales outcomes.
• Optimized key sales processes, identifying bottlenecks and implementing improvements that reduced lead-to-conversion time by 20%.

Managed administrative and human resources functions, oversaw marketing budget, and actively participated in sales and customer engagement initiatives for a publishing house.

• Managed secretariat functions across Human Resources and Administration, improving document processing efficiency by 10% and ensuring smooth operational support.
• Effectively planned and monitored marketing costs, achieving a 5% reduction in expenditures while maintaining campaign reach and effectiveness.
• Actively participated in sales activities and successfully organized customer events, enhancing client relationships and promoting publications to a broader audience.

Fulfilled mandatory civil service duties across two healthcare institutions, providing essential administrative support in HR and direct patient care assistance.

• Provided administrative support as an HR Clerk at Rehaklinik Bellikon, accurately managing personnel records and supporting HR processes.
• Served as an Assistant Caregiver at PDAG, offering direct support and assistance to patients, ensuring their comfort and well-being.

Processed customer orders in SAP and actively engaged in marketing activities, contributing to sales growth and enhanced customer relationships.

• Efficiently processed customer orders within the SAP system, ensuring high accuracy and timely fulfillment for over 100 daily transactions.
• Actively contributed to sales promotion through participation in key marketing activities, including successful trade fair representations and customer visits, enhancing market presence and lead generation.